A couple weeks ago I listened to a new hire voice a frustration with a certain customer behavior. "It drives me crazy when...!"
I wasn't directly engaged in the conversation and in my position of side-line observor it occured to me that a month previous that particular behavior wouldn't have culled her notice, but now it was a tac in the backside of her day. I confess that I laughed. -Not because I didn't understand (I do), but because it made me see what a choice perspective is. Since that afternoon, work has been easier than I've known in several months. I've been able to choose a different perspective.
